To streamline its after-sales operation in the UK and Ireland, Kornit Digital has appointed the Dennison Group to handle its complete service and support cycle for new and existing customers.
This move is designed to accommodate the continuing growth in demand for all Kornit’s direct-to-garment printers, also covering installation, training and routine maintenance.
Agreement
The Dennison Group’s high level experience in providing specialist services for users of industrial and commercial inkjet printers fits the precise requirements of Kornit Digital. This new agreement will provide customers with highly experienced staff to care for machine installations, hot-line support, site visits and preventative maintenance. Engineers from Dennison have gone through an extensive training and certification program at Kornit Digital and are therefore accredited with full certification that now gives them official authorisation to work with the company’s technology.
“We want to be in the position to react and respond quickly to any type of queries and installation requests. Using a specialist company with long-term experience in industrial inkjet devices fits in perfectly with our customer care objectives,” explains Nikolaus Nowak, Service and Logistics Manager, EMEA, at Kornit Digital Europe. “The majority of enquiries can be solved with our telephone support team but, where more than remote assistance is required, we now have dedicated engineers that can be dispatched quickly to the client site. This minimises possible down-time, and also simplifies routine scheduling of maintenance, and warranty and post-warranty issues.”
Stock and training
Through the Dennison Group Kornit will now hold a parts’ stock in the UK for faster availability of spare parts and is also providing skilled installation services to customers. Ensuring that the printers work flawlessly from the outset, on-site training is also offered at varying levels, tailored according to user requirements and experience. In the mid-term, Kornit is also offering yearly maintenance packages and service contracts at affordable prices that will help to ensure printer reliability and uptime.
Specialist reseller Adelco will continue to handle sales throughout the UK alongside Lineker Machines, appointed in 2013 to become an authorised Kornit reseller in the UK.
